Refund Policy

Last updated: 24 June 2025

This Refund Policy describes our policies and procedures regarding refunds for products and services purchased from ArtPixio (“we”, “us”, or “our”). Please read it carefully before making a purchase.

Overview

Because our artwork is personalised and custom-made, and because you preview your portrait before you pay, we generally do not offer refunds once an order has been processed and the artwork has been generated. Each piece is uniquely created from your uploaded image and selected style.

ArtPixio is operated by AA Vysoušej s.r.o. (IČO 08978816), registered in the Czech Republic; this policy is governed by Czech law and EU consumer protection rules. Under EU law, the 14-day right of withdrawal does not apply to goods that are made to your specifications or clearly personalised – which our portraits are. Your statutory rights in respect of faulty or misdescribed goods are not affected, and are covered below.

No-Refund Situations

As our products are custom-made, personalised artworks created specifically for each customer, we do not accept returns or provide refunds for:

• Change of mind or personal preference.
• Dissatisfaction with the artistic style or interpretation.
• Colour variations between the digital preview and the physical print.
• Minor differences in artistic rendering.
• Customer-provided images that result in lower-quality output.

When We Do Offer Refunds or Replacements

We will provide refunds or replacements where the issue is on our side:

Print quality issues

• Defective printing (blurred, faded, or incorrect colours due to printing errors).
• Physical damage to the print material.
• Wrong product size or type shipped.
• Manufacturing defects in canvas or frame materials.

Shipping and delivery issues

• Package damaged during shipping by the courier.
• Lost or undelivered packages (after investigation with the carrier).
• Incorrect shipping address due to our processing error.

Technical issues

• Payment processed but artwork generation failed due to a technical error.
• Order-processing errors on our system.

How to Request a Refund

If you believe your order qualifies, contact us within 30 days of receiving it with: your order number; clear photos showing the issue (for print quality or shipping damage); a detailed description of the problem; and your contact information. Email support@artpixio.com.

Refund Process

• We will notify you of the approval or rejection of your request.
• If approved, your refund is processed within 5–10 business days to the original payment method.
• You may be asked to return a defective item at our expense.
• Processing time by your bank or card company may vary.

Exchanges and Replacements

For approved cases involving print quality or shipping damage, we may offer a free replacement with the same artwork and specifications, credit toward a future purchase, or a full refund if replacement is not possible.

Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted here with an updated “Last updated” date.

Contact

Questions about this Refund Policy? Email support@artpixio.com — we aim to respond within 24–48 hours.