Privacy Policy

Last updated: 1 July 2025

This Privacy Policy describes how ArtPixio (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from artpixio.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Images and artwork you upload for processing and product creation.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as hosting providers and analytics services.
• Our payment processor (Stripe), who collects payment information (e.g. card information, billing address) to process your payment and fulfil your orders.
• Our print fulfilment partner (Printify), who processes order and shipping information to fulfil your custom product orders.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.

How We Use Your Personal Information

• Providing Products and Services: to process your payments, fulfil your orders, send notifications related to your account and purchases, create and manage your account, arrange for shipping, and enable AI-powered image processing and product customisation.
• Marketing and Advertising: to send marketing communications by email and to show you advertisements for products or services.
• Security and Fraud Prevention: to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
• Communicating with you: to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. You can manage your choices at any time via the “Cookie settings” link in the footer. Most browsers also let you remove or reject Cookies through your browser controls; doing so may negatively impact your experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With vendors or third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and advertise to you.
• When you direct, request or consent to our disclosure of certain information to third parties.
• In connection with a business transaction, to comply with legal obligations, enforce terms, or protect our rights and those of our users.

Children’s Data

The Services are not intended to be used by children under 13, and we do not knowingly collect any personal information about children under 13. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

ArtPixio is operated by AA Vysoušej s.r.o. (IČO 08978816, registered office Za Zelenou liškou 1586/2a, Krč, 140 00 Praha 4, Czech Republic), which is the data controller for the purposes of the EU General Data Protection Regulation (GDPR). Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access, delete, correct, and port your information; to restrict or object to processing; to withdraw consent; and to manage marketing communication preferences (you can unsubscribe from marketing emails at any time). You may exercise these rights by contacting us using the details below. You also have the right to lodge a complaint with your local data protection supervisory authority (in the Czech Republic, the Office for Personal Data Protection / Úřad pro ochranu osobních údajů).

Contact

Should you have any questions about this Privacy Policy or our practices, please contact us at privacy@artpixio.com (or support@artpixio.com).